Shipping & Returns

Free Shipping

Thousands of items qualify for free ground shipping.

$99 minimum purchase when you ship anywhere within the contiguous United States.


While we'd love to ship everything free, there are some exclusions. Free shipping does not apply to special orders, oversized/overweight products, in-store used, vintage and clearance products. Separate handling fees may apply to items that qualify for free shipping.

Shipping and Delivery Times

Your order will ship based on the time it is placed and the shipping option you choose. Some orders may be held for verification, which may impact shipping times.

We strongly recommend that you ship with tracking numbers. That way we and you will know when it ships, will it should arrive and when it actually arrives.

 

International Orders

international shipping rates and delivery times vary by country. Please contact us if you have questions about International shipping.

Title to Products Shipped

All items purchased from The Electronic Music Box are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

For more information on shipping email us

The Electronic Music Box Return Policy

30 Day Satisfaction Guarantee - Limitations and Exceptions Apply*

If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within the return period and we’ll give you a full refund of the purchase price, excluding shipping and handling charges. It’s that simple. You must have a return authorization code in order to return items by mail. Returned items must be in original, brand-new condition and show no signs of wear or use. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge or a minimum 15% re-stocking fee for returns that are not in original brand new condition. Items with excessive wear or damage may be subject to a disqualification. Your refund will be promptly processed when we have confirmed that your returned item meets these requirements.

*Limitations and Exceptions to Extended Return Period

Returns of the following products must be made within 14 days of purchase - Recording and Computer Recording devices, DJ equipment, workstation keyboards, rack signal processors and lighting/fog machines

Returns of the following products must be made within 3 days of purchase – Used and Vintage instruments and equipment.

The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, fog fluid, harmonicas, cleaning products, demo gear, special orders -- both custom/special orders and items we don’t stock.

Abuse of Return Privileges

Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.

International Returns

If you have questions or need assistance, please email us.

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